Return & Refund Policy – Bright Storage Containers

At Bright Storage Containers, we are committed to providing accurate product listings and reliable service. Please review this Return & Refund Policy carefully before purchasing.

Return Eligibility

Due to the nature of shipping and storage containers, returns are accepted only under the following conditions:

  • The delivered container is significantly different from the product description, including an incorrect size, type, or configuration; or
  • The container arrives damaged during delivery.

All containers are inspected prior to shipment to help ensure the accuracy and condition of the order.

Return Request Timeline

  • Return requests must be submitted within 30 days of delivery.
  • Damage claims must be reported within 5 business days of delivery.
  • Photographic evidence is required for all damage claims.

How to Request a Return

To request a return, please contact us with your order number, a description of the issue, and photographs when applicable.

Email: sales@brightstoragecontainers.com
Phone: +61 420 975 723

Address:
32 Churchill Ave
Bright, VIC 3741
Australia

Return Shipping

Customers are responsible for return shipping costs unless the return is required because Bright Storage Containers delivered a damaged or incorrect item.

Refunds

  • Approved returns will be refunded to the original payment method.
  • Refunds are processed within 5–10 business days after approval.
  • Delivery and shipping fees are non-refundable unless the return is due to an error by Bright Storage Containers.

Exchanges

Direct exchanges are not offered. If an order qualifies under this policy, customers may request a replacement container or a refund, subject to availability and approval.

Service Area

This policy applies to orders delivered within the applicable Bright Storage Containers service area. Delivery availability may vary depending on product availability and customer location.